Privacy Policy – ControllerHub

This Privacy Policy explains how ControllerHub collects, uses, discloses, and protects your personal information when you access or use our game store services, whether online or in person. We value your privacy and are committed to handling your data responsibly and transparently.

1. Introduction

Our game store offers a wide range of products and services, including physical and digital games, gaming accessories, and related merchandise. This Privacy Policy applies to all users, customers, and visitors interacting with our store or website. By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect various types of information to provide, enhance, and secure our services.

a. Personal Information Provided by You

• Full name, email address, phone number
• Billing and shipping addresses
• Account login credentials
• Payment details (processed securely)
• Age or date of birth (for age-restricted products)
• Communication preferences

b. Transaction Information

• Order details, including items purchased and purchase history
• Payment transaction data, such as payment method and date
• Shipping and delivery status

c. Usage and Device Information

• IP address, browser type, and language settings
• Device type and operating system
• Date and time of visits to our website or store
• Browsing behavior, page views, and clicks

d. Customer Service Information

• Correspondence with support teams
• Feedback, reviews, and survey responses

3. How We Use Your Information

We use your information for several purposes:

• To process and fulfill orders
• To create and manage your account
• To provide customer support
• To send you promotional offers and newsletters (only with your consent)
• To improve our products and services
• To prevent fraudulent or unauthorized activities
• To comply with legal obligations

4. Legal Basis for Processing

Our processing of your personal data is based on:

• Your consent, when applicable
• The necessity to perform a contract with you
• Our legitimate business interests
• Compliance with legal requirements

5. Sharing of Your Information

We do not sell your personal information. We may share your information with:

• Service providers assisting with payment processing, shipping, and customer support
• Law enforcement or regulatory authorities when required by law
• Business partners for marketing purposes, only if you have consented
• In the event of business transfers such as mergers or sales

All third parties are required to protect your data and use it only for specified purposes.

6. Data Retention

We retain your personal information only as long as necessary for the purposes stated or to comply with legal obligations. Inactive accounts and related data may be deleted after a reasonable period.

7. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or destruction. Despite these measures, no security system is impenetrable, so please help protect your account by keeping your login information confidential.

8. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children without parental consent. If we discover that we have collected data from a child without consent, we will promptly delete it.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data where applicable
• Object to processing based on legitimate interests
• Withdraw consent for marketing communications
• Request data portability

To exercise these rights, please contact our customer service.

10. International Transfers

If you are located outside our home country, your information may be transferred internationally to our servers or service providers. We ensure such transfers comply with data protection standards.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website or communicated via other means. Continued use of our services means acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy or your personal information, please contact our support team. We are committed to addressing your inquiries promptly and thoroughly.