Refund Policy – ControllerHub

Welcome to ControllerHub. We are dedicated to offering a wide selection of video games, gaming accessories, merchandise, and digital content to our valued customers. To ensure transparency and customer satisfaction, we have developed this Refund Policy which outlines the conditions, procedures, and timelines related to refund requests.

By purchasing products or services from our store, whether physical or digital, you agree to comply with this Refund Policy.

1. Overview

We strive to provide products of the highest quality. However, if you are not fully satisfied with your purchase, this policy explains how and under what circumstances refunds may be granted. The eligibility for refunds depends on the product type, usage, and the timing of your request.

Refunds, when approved, are credited back to the original payment method and can take up to 14 business days to reflect, depending on your bank or payment service provider.

2. Physical Video Game Returns

• The return request must be initiated within 14 calendar days from the date of purchase.
• The game must be unopened and in its original sealed packaging.
• Proof of purchase (receipt or invoice) must be provided.
• Opened or used games are generally not eligible for a refund unless the product is defective. In the case of a defective physical game, please report it within 7 calendar days of receipt to qualify for a replacement or refund.
• Shipping fees incurred during returns are generally not refundable unless the product was sent incorrectly or damaged.

3. Digital Game Sales

• Refund requests must be submitted within 7 calendar days of purchase.
• The game must not have been downloaded, activated, or played for more than 2 hours.
• The digital code or key must not have been revealed or redeemed.
• If the game has been played extensively or activated, refunds are usually declined unless technical faults exist that prevent gameplay.

4. Gaming Accessories and Merchandise

• The refund request is made within 15 calendar days of purchase.
• The item is unused, undamaged, and returned in its original packaging.
• Proof of purchase is provided.
• Items returned damaged or with missing components may not qualify for a refund.

5. Pre-Orders and Deposits

• Customers who pre-order games may cancel their order and receive a full refund if the cancellation request is made at least 3 calendar days before the official release date.
• No pre-order bonuses or early access content have been redeemed.
• Deposits paid for pre-orders may be non-refundable if explicitly stated at the time of purchase.
• After release, the standard digital or physical game refund policies apply.

6. Subscription Services

• First-time subscribers may request a refund within 7 calendar days if no subscription benefits have been used.
• Renewal refunds can be requested within 3 calendar days of billing, provided no benefits have been accessed.
• Cancellation stops future charges but does not automatically entitle you to a refund unless within these timeframes.

7. Gift Cards and Digital Codes

Gift cards, digital download codes, and other non-tangible products are generally non-refundable once delivered unless:

• The product was defective or invalid.
• The issue is reported within 5 calendar days of delivery.

8. Defective or Damaged Products

If you receive a defective or damaged product, please notify us within 5 calendar days of receipt. Depending on the nature of the issue, we may offer a replacement, store credit, or a full refund.

Examples include:

• Physical game discs that do not function.
• Accessories with electrical or manufacturing faults.
• Merchandise with significant defects.

9. Bundled and Promotional Items

• Full refunds for bundles are possible if none of the components have been accessed or used and the request is made within 14 calendar days.
• Partial refunds for individual items within bundles are not provided.
• Promotional or clearance items labeled “final sale” are not eligible for refunds.

10. How to Request a Refund

1. Contact our customer support team through our official channels.
2. Provide your order number, purchase details, and reason for the refund.
3. Include photographic evidence if the product is defective or damaged.
4. Await confirmation and instructions for returning physical goods if applicable.
5. Approved refunds for physical goods require the item to be returned within 10 calendar days of approval.

11. Limitations and Abuse Prevention

• Excessive refund requests or abuse may lead to denial of future refund requests.
• Fraudulent activity will result in immediate suspension of account privileges.
• Refunds will not be granted for items purchased using fraudulent payment methods.

12. Changes to This Policy

We reserve the right to update or amend this Refund Policy at any time. Customers are encouraged to review this policy regularly. Changes do not affect purchases made prior to the update.

Conclusion

Thank you for shopping with ControllerHub. We appreciate your business and are dedicated to providing excellent customer service. Should you have any questions or require further assistance with refunds, our support team is here to help.